Fair Go Casino

At a glance

Licence

Curacao

Market

Australia

Currency

Australian dollars

Language

English

Games

Pokies, table games, video poker, crash games, Fair Go Originals

Studios

Pragmatic Play, Play’n GO, Quickspin, Habanero and nine more

Titles

Several hundred, with eighty set out by studio

Welcome package

Up to AU$1,000 across five deposits

Bonus code

WELCOME

Smallest deposit

AU$5

Smallest withdrawal

AU$100

Withdrawal ceiling

AU$2,500 per transfer, AU$30,000 a month

Payout time

Up to 2 business days, then the method’s own

Cashback

25% on weekdays, 30% at weekends

Support

Live chat, email and callbacks, 24 hours

Mobile

Browser, no app

Encryption

128-bit SSL

What an account here gives you

We built Fair Go Casino for players in Australia. Balances are held in Australian dollars, so nothing is converted twice and no exchange rate quietly eats into a deposit. Cash vouchers bought at a newsagent work alongside cards and cryptocurrency, and our support desk answers at Australian hours as well as every other hour.

The welcome package runs across your first five deposits rather than landing all at once, which suits a player who wants to spread the first week rather than commit AU$1,000 on day one. Beyond it there is weekly cashback on losses, a free bonus each month you deposit, and comp points that turn ordinary play into free spins.

The offers run on different clocks, which is worth knowing before planning around any of them. The welcome package is a first-week arrangement and is finished once five deposits have used their claims. Cashback is weekly and keeps running for as long as the account does. Comp points are the slow one, worth almost nothing across a single evening and worth something after months. Reading the three as one offer is how a player ends up disappointed by the two that were never meant to be large.

The welcome package, deposit by deposit

Each of your first five deposits is matched at 100% up to AU$200, and the code WELCOME goes into the bonus field before you confirm the payment. Miss it and the deposit lands without the match, which support cannot add afterwards.

Two things follow from the table. A deposit above AU$200 wastes the excess, because the match stops at AU$200 whatever you put in. And five separate deposits of AU$200 are worth five times what a single AU$1,000 deposit is worth, because one deposit uses one claim and forfeits the other four.

A matched deposit is not the same as cash in hand, and the gap is the wagering. Until it is cleared the bet size is capped, different games count towards it at different rates and some do not count at all, and the bonus part of a balance is spent before your own money is touched. Asking for a payout while wagering is outstanding gives up whatever is left of the bonus and anything won with it, so the order matters: clear it, then withdraw. The conditions attached to a particular offer are the ones that count, and they are set out in the terms.

What there is to play

The pokie catalogue runs to several hundred titles, and the games page sets out eighty of them from thirteen studios. Pragmatic Play and Play’n GO supply the largest share there, with Quickspin, Habanero, Nolimit City, Thunderkick, Relax Gaming, Belatra, GameArt and Hacksaw Gaming filling out the rest. That spread matters more than the raw count: different studios build different maths, so a session can move between low-volatility grinders and titles that pay rarely and heavily.

Most games run in a demo mode that costs nothing and needs no deposit, which is the sensible way to find out whether a title suits you before staking on it. Every game shows its return-to-player figure in its own information panel.

Pokies are most of the catalogue and not all of it. Table games cover blackjack, roulette and casino poker, with video poker and crash games beside them and a shelf of Fair Go Originals we had built for us alone, and the tables run as software against the same random number generator rather than against a streamed dealer - which does mean a decision can be sat on for as long as you like. The trade-off shows up in the bonus terms rather than at the table: a game with a small house edge counts for little or nothing towards wagering, which makes those shelves a poor way to clear a welcome match and a sensible place to spend money that is already yours.

Putting money in

Every deposit method is free, and the minimum depends on which one you pick.

Neosurf is worth a paragraph of its own. It is a voucher bought for cash at a newsagent or a service station, and it never touches a bank account, so a deposit made with one leaves no gambling entry on a statement. It also caps a session by design: when the voucher is spent, funding stops until somebody walks to a shop.

If a card is declined, we are usually not the ones refusing it. Most Australian banks now ship with a gambling block switched on by default, and it has to be turned off in the banking app before a card will work here.

Which method suits depends on what you want it to do. Lightning Bitcoin has the lowest floor and is the only one that also comes back out free and quickly, so it is the sensible default for anybody who expects to withdraw. Cards are the easiest to start with and the most likely to be refused. Neosurf is the choice when the point is that nothing appears on a statement. Whichever you pick, the money lands in the balance first and the match is applied to it, which is why the code has to be in the field before the payment is confirmed rather than after.

Taking money out

A withdrawal request is approved within two business days, and the payment method then adds its own time. The two clocks run one after the other, not at once.

The overall ceiling across every method together is AU$30,000 a month, so a large win comes out in instalments over several weeks rather than in a single transfer. The AU$50 on a bank transfer is a flat fee, which makes it a poor choice at AU$100 and a reasonable one at AU$2,500.

The commonest cause of a slow payout is verification left until the moment of the first withdrawal. Documents sent on the day the account is opened are approved while nothing is waiting on them.

There is an order that makes a payout dull, which is what a payout should be. Verify on day one. Withdraw to the method the deposit came from, because money goes back to a payment method in the account holder’s own name and nowhere else. Clear any outstanding wagering before asking rather than during. And treat a large win as instalments from the start: at AU$2,500 a transfer and AU$30,000 a month, anything substantial is a schedule rather than a single payment, and knowing that in advance is less irritating than discovering it.

Cashback and what else runs

Cashback returns a share of a lost deposit: 25% on weekdays and 30% at weekends, on deposits of AU$10 or more that were made without a deposit bonus attached. It is claimed by asking on live chat rather than with a code, and the refund carries no wagering, so it can be withdrawn as ordinary balance.

Alongside it there are free spins on every new release, AU$25 free in any month you have deposited, AU$75 for each friend who joins and deposits, an optional lobby jackpot at one cent a spin, and comp points that accrue on every bet and are swapped for free spins in Fair eXchange. Fun Monday and Koala Monday run only on Mondays, one paying free spins after a weekend deposit and the other a bonus that scales with the amount, and the Neosurf bonus matches a voucher deposit in full. Points are the quiet part of the offer: worth little on any single session, and adding up over months of ordinary play.

The two offers do not stack, and the wording is where that shows: cashback applies to a deposit made without a bonus attached. A deposit put through with the welcome code is covered by the match and not by the cashback; a deposit made plainly is covered by the cashback and not by the match. Once the five welcome claims are spent the question stops arising, and from then on cashback is simply what a losing week returns. Because none of it carries wagering, what comes back is ordinary balance and can be withdrawn straight away.

The VIP scheme

Comp points move an account up through tiers, and the tiers change three things: the rate at which points convert, the size of the cashback share, and how quickly a withdrawal is looked at. Nothing has to be applied for - the tier follows the play.

The honest framing is that a loyalty scheme rewards volume, and volume is expensive. It is worth having if you were going to play anyway. It is not a reason to play more.

In practice a tier is visible in three places. Points exchange for spins at a better rate, so the same play returns a little more. The cashback share moves up from the standard weekday and weekend figures. And a withdrawal is looked at sooner, which matters inside the two-business-day window before the payment method takes over. None of it changes the odds of a single game, and none of it is worth playing extra to reach.

Opening an account

1. 1

   Fill in the form

   An email address, a password, and your name and date of birth exactly as they appear on the ID you will upload later. A mismatch here is what holds up a first withdrawal.

2. 2

   Choose Australian dollars

   The account currency is set once at sign-up and cannot be changed afterwards.

3. 3

   Confirm the email

   The link in the confirmation message activates the account and opens the cashier.

4. 4

   Deposit with the code

   Pick a method, type WELCOME into the bonus field, and deposit AU$20 or more to trigger the first match.

5. 5

   Send the documents

   Photo ID and a recent proof of address, on day one, so that no payout ever waits on paperwork.

The whole sequence takes about five minutes, and the fifth step is the one everybody skips and later regrets.

Three things go wrong often enough to be worth naming. A name typed as it is spoken rather than as it is printed on the ID stops a payout weeks later, at the point where it is most annoying to fix. The currency is chosen once and cannot be changed afterwards, so an account opened in the wrong one has to be closed and opened again. And the code belongs in the cashier before a deposit is confirmed: there is no way to attach it later, and a claim spent without the match is simply spent.

Verification, and why it exists

Verification confirms three things: that the account holder is over eighteen, that money returns to whoever sent it, and that we meet our anti-money-laundering obligations. It also protects the account, because a verified account cannot be emptied by somebody who has guessed the password.

What is asked for is a colour photograph of a government-issued ID and a proof of address dated within the last three months - a utility bill, a bank statement or a rates notice. An Australian driver licence needs both sides. If a card was used to deposit, a photograph of it with the middle digits covered may be requested as well.

Documents can be asked for at any point and have to be cleared before a first withdrawal, which is why sending them on the first day costs nothing and leaving them costs time. A review is usually finished within a business day. When something is sent back it is nearly always legibility rather than suspicion - a corner cropped off, a glare across the number, an address that has moved on since the bill was issued - and a second photograph settles it. A withdrawal stays pending while any of this is outstanding; it is not cancelled.

Playing on a phone

There is no app, and none is needed. The site runs in Safari on iPhone and Chrome on Android, and the browser’s share menu offers to add it to the home screen, which produces an icon and a full-screen window with nothing to install and nothing to update.

Anything offering an APK and claiming to be us did not come from us. There is no official Android package, and installing one from an unknown source puts a stranger’s code between a player and their balance.

What changes on a small screen is the lobby rather than the games. Titles are built to run in portrait, the cashier and the account settings work as they do on a desktop, and a game left mid-spin picks up where it was when the browser comes back. Adding the site to the home screen is worth doing for one unglamorous reason: it removes the address bar, and with it most of the chance of one day arriving somewhere that merely looks like us.

Getting help

Live chat is open around the clock and is the right channel for anything happening now - a stuck deposit, a game that failed to load, a payout that has passed the two-day mark. Email suits anything that needs an attachment or a written record, and a callback can be booked for a time that suits you.

One question per message is answered faster than five, and having the time, the amount and the method to hand turns a long conversation into a short one.

A useful message carries four things: what you were doing, what happened instead, when it happened, and the amount and method if money is involved. With those, live chat usually settles a stuck deposit inside the same conversation; without them the first several exchanges are spent collecting them. Email is slower on purpose and better for anything that needs an attachment or a record - a document that came back, a payout that has passed the two-day mark.

Safety and fair play

Everything here runs over 128-bit SSL, identity is verified before any payout, and money is returned only to a payment method registered in the account holder’s own name. Game outcomes come from a random number generator that runs independently of who is playing, what they have staked, or how long a title has gone without paying.

Every game publishes its return-to-player percentage in its information panel. That figure is a long-run average across millions of spins rather than a promise about an evening, and reading it as the latter is the most expensive misunderstanding in the room.

The licence is a Curacao one, and it is worth being plain about what that does and does not mean. It sets conditions we have to meet and it gives a complaint a route that goes past our own support desk. It is not an Australian licence, and the consumer protections that come with one do not follow from it. That is a thing to weigh when choosing between operators rather than a line to skim past, and anybody already playing here is better off knowing which door a complaint goes through before needing it.

Playing within limits

Every game here returns less than it takes over time. That is not an accusation, it is what the business is. Gambling can be entertainment worth paying for; it cannot be a way to make money, and any plan that assumes otherwise fails.

A deposit limit, daily or monthly, is one message to our support team away, and self-exclusion is a form you sign that freezes the account for the term you name. Both are easier to arrange on a quiet afternoon than in the middle of a losing session.

Free and confidential help is available across Australia from Gambling Help Online on 1800 858 858, and Lifeline takes crisis calls on 13 11 14.

The controls that work best are the ones we cannot reverse for you. A bank’s gambling block goes back on in the banking app and takes a waiting period to remove again. BetStop, the national self-exclusion register, covers operators licensed in Australia and is the right step for anybody who wants the decision taken out of their own hands entirely. Both sit outside this account, which is exactly why they hold when an in-account limit does not.

Quick reference

• Welcome package: 100% on each of the first five deposits, up to AU$200 each
• Bonus code WELCOME, entered before a deposit is confirmed
• Deposits from AU$5 on Lightning Bitcoin, and free on every method
• Withdrawals AU$100 to AU$2,500 per transfer, AU$30,000 a month overall
• A bank transfer withdrawal costs AU$50; crypto and e-wallets cost nothing
• Cashback of 25% on weekdays and 30% at weekends, with no wagering
• AU$25 free in any month you have deposited, cash out capped at AU$180
• AU$75 for every friend who joins and deposits
• Accounts in Australian dollars, for residents aged 18 and over
• Live chat every hour of every day
• Table games and video poker beside the pokies, all of them software
• Verification on day one, so a first payout is not waiting on paperwork
• Wagering cleared before a withdrawal is asked for, or the bonus is forfeited

Before you start

Check that online gambling is lawful where you live and that you are old enough to take part. Everything on this page is a statement of how we work, not advice to play, and none of the figures here is a forecast of what any session will do.

Set a deposit limit before the first deposit rather than after the tenth. It takes a minute on a quiet afternoon and is close to impossible in the middle of a losing run, and that asymmetry is the entire reason limits work.