Every bet earns comp points, whether it wins or loses. Points accumulate, move the account through tiers, and are exchanged for free spins in Fair eXchange at a rate that improves as the tier rises. Nothing is applied for and nothing is awarded by hand: the tier follows the play.

What a tier changes

Three things move together as an account climbs. Points exchange at a better rate, so the same volume of play returns more spins. The cashback share rises within the 25% to 30% band. And withdrawal requests are looked at earlier in the queue, which shortens the first of the two clocks on a payout rather than the second.

What a tier does not change is the maths of the games. A higher tier returns more of what has already been staked; it does not alter what a spin pays.

What it is worth, honestly

A loyalty scheme rewards volume, and volume costs money. Across a year of play that was going to happen anyway, comp points are the largest single thing a regular account gets back - larger than the welcome package, which happens once. Across a decision about whether to play more, they are worth nothing, because the rebate is a fraction of the stake and the stake is the whole of the risk.

The useful way to read a tier is as a discount on entertainment already bought, never as a reason to buy more of it.

Keeping the tier

Tiers reflect recent activity rather than lifetime totals, so a long break lets an account drift down. That is the design working as intended, and chasing a tier back is the most expensive thing a loyalty scheme can persuade somebody to do.

How the tier sits with the other offers

The three things an account gets back have different shapes. The welcome package happens once, across five deposits, and then it is finished. Cashback returns part of a losing week and keeps doing it for as long as the account is used. The tier is the only one that compounds: it raises the rate points exchange at and lifts the cashback share within the 25% to 30% band, so it makes the second offer worth more rather than replacing it.

That ordering is worth holding on to when reading any of them. The welcome package is the largest single figure and the shortest-lived. The tier is the smallest per session and the only one still doing anything a year later.

What a break costs

Because a tier follows recent play rather than a lifetime total, a quiet month moves it down and a quiet season moves it further. Nothing already exchanged is lost - spins taken are spins you still hold - but the rate drifts back towards the base one.

The right response to that is usually none. A tier is a discount on play that was going to happen anyway, and play arranged in order to hold a discount costs more than the discount returns, every time, because what comes back is a slice of what went in.

What a tier does not reach

A tier changes what comes back after a bet and never the bet itself. The return-to-player figure printed in a game’s information panel is the same on the first tier as on the last, a feature triggers no more often, and no tier unlocks a title, a limit or a payout route that a new account does not already have. What moves is the exchange rate, the cashback share, and the order a withdrawal is looked at in.

Worth keeping straight. A scheme that rewards volume has an obvious interest in that distinction being blurred, and we would rather set it out than let it blur.